Privacy Policy

Last Updated: 10 October 2026

At Buddha Luxury, we respect your privacy and are committed to handling your personal information responsibly. We serve customers worldwide, with the United Kingdom as our primary target market. This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the rights you may have under applicable data protection laws.

This policy applies to information collected through our website, when you place an order, create an account, contact our customer service team or otherwise interact with our services.

1. Who We Are

Buddha Luxury operates an international online store serving customers in the United Kingdom and other countries where delivery is available.

If you have questions about this Privacy Policy, how your personal information is used or wish to exercise your data protection rights, please contact us through our Contact Us page.

2. What Personal Information Do We Collect?

Depending on how you use our website, we may collect the following information:

Personal and contact information

• Your name.

• Email address.

• Telephone number.

• Billing and delivery addresses.

Order and transaction information

• Products purchased and order history.

• Order numbers and delivery details.

• Payment status and transaction references.

• Information relating to returns, refunds, exchanges and delivery enquiries.

Account information

If you create an account, we may process information associated with your account, including login details and account preferences.

Customer service communications

When you contact us, we may retain your messages and any information you provide so that we can respond to your questions and resolve issues.

Technical and website information

Depending on the technologies used on our website, we may collect technical information such as your IP address, browser type, device information, website access logs and information about how you interact with our website.

Payment information

Payments may be processed by third-party payment providers. We may receive payment confirmations, transaction references and relevant billing information. We generally do not need to receive or store your full payment card details when these are handled by an external payment provider.

We aim to collect only the information reasonably necessary for the purposes explained in this policy.

3. How Do We Use Your Personal Information?

We may use your information for the following purposes:

Processing and fulfilling orders

To process your purchases, manage payments, arrange delivery and fulfil our agreement with you.

International delivery and customs

To arrange cross-border shipments, provide delivery information to relevant carriers and, where necessary, support customs clearance and related delivery procedures.

Customer support and returns

To respond to enquiries, investigate delivery issues, process eligible returns and refunds, and provide assistance with your orders.

Website operation and security

To maintain website functionality, troubleshoot technical issues, protect accounts and help detect fraud or unauthorised activity.

Legal and accounting requirements

To maintain necessary records and comply with applicable tax, accounting, legal and regulatory obligations.

Marketing communications

Where permitted by applicable law, to send information about products, promotions and offers. We will obtain consent where required or rely on another legally permitted basis where the relevant conditions are met.

You can opt out of marketing communications at any time using the unsubscribe option provided or by contacting us. This will not prevent us from sending essential messages concerning your orders or customer service enquiries.

Website analysis and improvement

Where applicable, to understand website performance and improve our services. We will obtain any consent required before using analytics or similar technologies that require consent.

4. Legal Bases for Processing

Where the UK GDPR or another applicable data protection law applies, we process personal information on an appropriate legal basis.

These bases may include:

• Performance of a contract: Processing necessary to accept and fulfil your order, arrange delivery and manage returns or other services you request.

• Legal obligations: Processing necessary to comply with applicable legal, tax, accounting or regulatory requirements.

• Legitimate interests: Processing necessary for legitimate business purposes, such as maintaining website security, preventing fraud, responding to enquiries and improving our services, provided your rights and interests do not override those interests.

• Consent: Processing based on your consent where required, including certain marketing activities and the use of non-essential cookies where consent is necessary.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Some information is necessary to process your order or comply with legal obligations. If you do not provide the required information, we may be unable to complete your purchase or provide the requested service.

The legal basis applicable to a particular activity may depend on the country concerned and the circumstances of the processing.

5. Do We Share Your Personal Information?

We do not sell your personal information.

We may share relevant information with third parties where necessary to operate our business and provide our services, including:

• Payment providers and financial institutions to process payments and related transactions.

• Couriers, postal services and international delivery companies to deliver orders and manage shipment enquiries.

• Customs or delivery intermediaries where necessary for international shipments and customs procedures.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose.

Where third parties process information on our behalf, we take appropriate steps to ensure that relevant data protection requirements are addressed.

6. Return Method and Shipping Costs

All returns must be sent by post or courier to the return address provided by our customer service team. Please contact us before sending an item back to receive the correct return instructions and address.

For eligible change-of-mind returns, including returns because an item does not fit or is no longer wanted, the customer is responsible for the direct cost of return shipping, where permitted by law and where this responsibility was clearly communicated before purchase.

For faulty, damaged on arrival, incorrectly supplied or misdescribed goods, Buddha Luxury will cover or reimburse reasonable return shipping costs where required by applicable law.

We do not charge a fixed restocking fee. Where permitted by law, a proportionate deduction may apply if handling beyond what is reasonably necessary reduces the value of returned goods.

We recommend using a tracked shipping service and retaining proof of postage until your return has been resolved.

Please do not send a return to an address obtained from an unofficial source. Contact our customer service team first to receive the correct return instructions.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, including the shopping basket, checkout, account functionality and website security.

Where applicable, cookies and similar technologies may also be used for analytics, advertising or other non-essential purposes.

We will seek your consent before using non-essential cookies where consent is required by applicable law. You may manage your preferences through the cookie settings available on our website, where provided.

You can also manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain website functions.

Information about the specific cookies used, their purposes, providers and retention periods should be made available through our cookie information or cookie settings where applicable.

8. How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period depends on the type of information and may be determined by:

• The time needed to process and fulfil your orders.

• The time required to resolve customer enquiries, complaints, returns or disputes.

• Applicable tax, accounting and legal record-keeping requirements.

• The time needed to maintain website security and prevent fraud.

• Whether you continue to maintain an account or have consented to marketing communications.

When personal information is no longer required, we will delete it or securely dispose of it unless there is a lawful reason to retain it for longer.

Where a specific retention period is not stated, we use the criteria described above to determine how long the information should be kept.

9. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

• Access: Request access to personal information we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete information.

• Erasure: Request deletion of your information where the legal conditions are met.

• Restriction: Request restrictions on certain processing where permitted by law.

• Objection: Object to certain types of processing, including processing based on legitimate interests. You may object to direct marketing at any time.

• Data portability: Request certain information in a portable format where applicable.

• Withdraw consent: Withdraw consent where we rely on it as the legal basis for processing.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even if you request their deletion.

Depending on your country, you may have additional rights or different procedures for exercising them.

To exercise an applicable right, please contact us through our Contact Us page.

We may need to verify your identity before processing certain requests.

You may also have the right to lodge a complaint with the relevant data protection authority in your country. Individuals in the United Kingdom can find information about their rights and complaints through the Information Commissioner's Office (ICO).

10. Marketing Communications

We send direct marketing communications only where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications. Where another legal permission is available, we will comply with the conditions attached to it.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us.

Unsubscribing from marketing communications will not stop essential communications relating to your orders, payments, deliveries, returns or customer service.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

We seek to limit access to personal information where appropriate and expect relevant service providers to maintain suitable security measures.

However, no website, electronic transmission or storage method can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers and other external websites.

We do not control the privacy practices of independent third parties. We recommend reviewing their privacy information before providing personal information directly to them.

13. Automated Decision-Making

Where we use solely automated decision-making, including profiling, that produces legal or similarly significant effects concerning you, we will provide the information and safeguards required by applicable data protection law.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website technologies or legal requirements change.

The latest version will be published on this page with the date of the most recent update. Where required by law, we will provide additional information about significant changes before introducing new uses of personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact us through our Contact Us page.

We will review your request and respond in accordance with applicable data protection law.